Privacy Policy

Updated November 2, 2016

This statement applies to information about you by Costello Jewelry Company. Costello Jewelry Company respects your privacy and are committed to protecting it through our compliance with this policy.
This policy (together with our terms of use and any other documents referred to in it) describes the personal information that we collect from you, or that you provide on this website and how that information may be used or disclosed by us.


We collect information from a variety of sources, including:

  • Information from you directly, such as when you complete a form on our website or in our stores.
  • Information about you when you visit our website, make a purchase in one of our stores, use our services or view our online ads.
  • Information about you from other sources, such as from our vendors.

All the information we collect about you may be combined to help us tailor our communications to you, improve the content of our website, and optimize your shopping experience.
The following are examples of the types of information we may collect:
Information you provide:

  • Name
  • Address (billing and shipping)
  • Zip code
  • e-mail address
  • Telephone number(s)
  • Mobile number(s)
  • Credit card number(s)
  • Birth date
  • Security question answers
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Website.Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes, although you do not have to respond to them.

Information associated with use of our website: uses the information gathered from cookies and web beacons, such as IP address to enhance your experience on our website.
Information associated with transacting business with Costello Jewelry Company including:
Transaction information, including:

  • Items purchased
  • Date and time of your transaction
  • Information from third party sources
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • We may receive your updated shipping information from a third party carrier.


We may use the information we collect to: process a transaction; provide products or services you request; improve our website and store; enhance your shopping experience; and for marketing and promotional purposes. We may combine information about you that we collect on-line, in our stores, via mobile applications, and from third party sources.


As you navigate through the Website, we may also collect details of your visits to our Website, including, but not limited to, traffic data, location data, logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' equipment, browsing actions and patterns, and does not identify any individual.


For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small piece of information sent by a website that is stored on your hard disk by your computer's browser.
Use of cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns
  • Store information about your preferences, allowing us to customize our Website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our Website

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

At, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. We use session cookies, for example, to manage items added to your shopping visit. Persistent cookies last from visit to visit; they do not go away when you exit your browser. At, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our website more efficiently. For example, we use persistent cookies to show you items you have previously browsed.

A Flash Cookie (also known as Local Shared Object) is a data file stored on your computer by the websites that you visit. From time to time, may use Flash Cookie(s) on the website, for example, to enable or control Flash-based content. Flash Cookies provide similar functionality as the cookies, but are based on different technology and are persistent; they do not go away when you exit your browser. To manage the Flash Cookie settings and preferences for your computer, please click here and you will be directed to the Settings Manager on Adobe's website. You may also be able to manage Flash Cookies from your browser, depending on the version of your browser.

Managing cookie preferences differs from browser to browser so please refer to your browser for further information. If you would like to disable cookies and web beacons from, please use the help function in your web browser to restrict cookies from our website. If you block cookies from, you will not be able to utilize our website to its full potential.


Pages of the Website may contain electronic images known as web beacons (also referred to as single-pixel gifs) that permit the Company to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website.

We do not collect personally identifiable information automatically, but we may tie this information to your previously submitted personally identifiable information.

We use the information we collect to provide the products and services you request, to tell you about other products and services we offer, and to manage our website and services.


We may share your information, including:

  • With our third-party service providers and business partners
  • To protect and defend the rights and property of Moyer Fine Jewelers
  • When you make a purchase, we may share information about you and your transaction with other companies necessary to process your transaction


We may disclose personal information that you provide via this Website to the following third parties:

  • Our subsidiaries and affiliates
  • Contractors and service providers we use to support our business.
  • In the event of merger, acquisition, or any form of sale of some or all of the Company‚Äôs assets, in which case personal information held by the Company about its customers will be among the assets transferred to the buyer

We may also disclose your personal information to third parties to:

  • Comply with any court order or other legal obligation
  • Enforce or apply our terms of use or terms of sale and other agreements
  • Protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not sell our customer data to any third party for the purpose of marketing products.


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted and in full compliance with all applicable laws, rules and regulations.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.


The Children's Online Privacy Protection Act imposes requirements on Web sites that collect personal information about children under 13 (for example - name, address, e-mail address, social security number, etc.) Our policy is not to collect any personal information on any person under 13. For this reason, our online sweepstakes, e-mail and mobile sign ups are restricted to entrants who are at least 13.

If this policy changes, will revise this portion of its Notice of Privacy Practices and will comply with the requirements of the Children's Online Privacy Protection Act, which includes providing notice and choice to each child's parent or guardian before collecting any personal information.


Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information.

If you are a California resident and want a copy of this notice, please submit a written request to the following address:

Costello Jewelry Company
ATTN: Privacy Office
474 North Main Street Glen Ellyn Il, 60137

In your request, please specify that you want a "Your Costello Jewelry Company California Privacy Rights Notice." Please allow 30 days for a response.

If you are a minor under 18 and have a profile on, you may ask us to remove reviews or other content that you posted on the site by writing to We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.


If you have any questions about our privacy practices, you may contact us:
By mail at:
Costello Jewelry Company Credit and Customer Services
ATTN: Privacy Office
474 North Main Street Glen Ellyn Il 60137
By phone at 1-630-790.3272
Via e-mail at


E-mail: To opt-out of receiving promotional or marketing e-mails from at a specific email address, you may:

  • Use the unsubscribe link in the footer of any e-mail sent by
  • Unsubscribe by signing into your account on, clicking on my profile and indicating your opt-out preference.

Or contact us:

By mail at:
Costello Jewelry Company
ATTN: Privacy Office
474 North Main Street Glen Ellyn, Il 60137 Note: It may take up to 10 business days to process your request.

Direct Mail or Telemarketing:To opt-out of receiving direct mail or telemarketing calls, you may:

Contact us:

By mail at:
Costello Jewelry Company
ATTN: Privacy Office
474 North Main Street Glen Ellyn, Il 60137

If you choose to write to us, please include your name, address, and phone number and state one of the following:

"NO MAIL OFFERS" (if you don't want to receive offers by mail)

"NO PHONE OFFERS" (if you don't want to receive offers by phone); or

"NO PHONE OR MAIL OFFERS" (if you don't want to receive either)

By phone at 1-630-790-3272

Note: Because mailings often are prepared well in advance (12-16 weeks, in many cases) you may, for a period of time, continue to receive some offers after you send us your request.

Do Not Track (DNT): does not currently have the capabilities to recognize the various Do Not Track signals from different web browsers. For more information on Do Not Track please visit


To disable cookies from please refer to the Help button in your browser.

This Notice of Privacy Practices applies to information collected in Costello Jewelry Company stores, online at, and via mobile applications (e.g., Costello Jewelry Company accessed through your mobile device).

We encourage you to refer to this notice periodically so that you understand our current privacy practices.

If you have any questions about this notice, please contact our Customer Service department:

By mail at:

Costello Jewelry Company
ATTN: Privacy Office
474 North Main Street, Glen Ellyn, Il 60137
By phone at 630-790-3272
Via e-mail at
Your access of and use of our website means you agree to the terms in this Notice of Privacy Practices and our Legal Notice.


It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to this privacy policy, we will notify you through a notice on our home page. The date the privacy policy was last revised is identified at the top of the page.


If you are a registered user of, you can update your information in My Account.

If you have any additional questions, please call our Customer Service department at 1-630-790-3272

All products are subject to price change and availability. Costello Jewelry Company reserves the right to limit quantities. Any typographical, photographic or other errors are subject to correction. For all prices and products, Costello Jewelry Company reserves the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors.